I recently attended an inspiring conference at our church called "Love Through Listening," led by our friend and church member Chris Willis. About 125 people joined, and the response was overwhelmingly positive! The conference focused on active listening as an act of love, grounded in biblical principles like James 1:19-20 and 1 Corinthians 13. Chris emphasized that listening with a servant mindset reflects the call to prioritize others above ourselves (Philippians 2:3-4, 1 Corinthians 10:24, Matthew 20:26-27), and is essential, especially when someone is struggling.
I wish our whole church could have attended the event! Chris did a phenomenal job, and the food was worth raving about.
I’m excited to share some key takeaways with you, hoping they spark meaningful conversations among us:
Key Concepts
Emotional Dynamics: As rationality increases, emotionality decreases, and vice versa. Effective listening helps balance these dynamics.
The 80/20 Rule: To make others feel understood, we should listen 80% of the time and speak only 20%. This aligns with the biblical principle of viewing others as more important than ourselves.
Behavioral Change Stairway Model:
Begin with active listening.
Practice empathy to understand the speaker fully.
Build rapport, which fosters godly influence.
This influence can lead to positive behavioral change as the speaker seeks to follow God.
The MORE PIES Acronym: Eight Active Listening Skills
Chris introduced the MORE PIES acronym to outline eight key active listening skills:
M – Minimal Encouragers
Use brief words (1-3), gestures, or facial expressions to show you’re listening without interrupting.
Examples: “Mm-hmm,” nodding, or a smile.
Use sparingly to maintain the 80/20 rule and avoid interrupting the speaker.
Caution: Avoid affirming negative or dangerous behavior (e.g., don’t say “I see” to statements like “I’m worthless and better off dead”).
O – Open-Ended Questions
Ask questions that invite detailed responses rather than yes/no or one-word answers.
Chris shared the TEDS acronym for conversation starters:
Tell: “Tell me about…”
Explain: “Explain ___ (in more detail)”
Describe: “Describe ___” or “Describe how you felt…”
Show: “Show me what ___ was like.” or "Show me how ___ ..."
Instead of “Are you okay?” or "Can you...", use a TEDS question!
These encourage the speaker to share more.
R – Reflecting (Mirroring)
Repeat key words or short phrases (1-4 words) the speaker used to show interest and invite further explanation.
Example: If they say, “I’m so frustrated with work,” you might reflect, “Frustrated with work?”
Caution: Don’t reflect harmful or immoral ideas to avoid unintended affirmation.
E – Emotional Labels
Identify and name the emotions you hear in the speaker’s words.
Be specific (e.g., “furious” instead of “mad,” “betrayed” instead of “hurt”).
If mistaken, the speaker will correct you, which encourages further dialogue.
For children, use simpler, general emotional terms due to their limited vocabulary.
P – Paraphrasing
Restate the speaker’s words in your own, focusing on their most recent sentence or paragraph.
This shows you’re processing their message and encourages them to continue.
Example: If they say, “I’m overwhelmed with school,” you might paraphrase, “It sounds like school is feeling really intense for you.”
I – I-Statements
Use statements like “I feel [emotion] when you [action] because [reason].”
These can be positive or negative (require rapport first).
Stick to one emotion and use positive I-statements when possible.
Avoid negative I-statements until emotions have settled and rapport has been built.
Example: “I feel encouraged when you share your thoughts because it helps me understand you better.”
E – Effective Pauses
Allow silence to give the speaker space to process and continue talking.
If they seem uneasy, reassure them: “I’m here; I just wanted to give you space to share.”
Pauses let moments settle, often leading to deeper reflection or revelations for the speaker.
Silence is powerful, as people naturally want to fill conversational gaps.
S – Summary
Recap the main points of the entire conversation to show understanding.
Begin with, “So, if I’m understanding you right…” and highlight key themes.
This helps clarify and ensures the speaker feels heard.
Final Thoughts
The conference emphasized that active listening is a biblical act of love that prioritizes others, fosters understanding, and can lead to transformative change. By applying the MORE PIES skills and TEDS conversation starters, we can listen effectively, build rapport, and reflect God’s love in our conversations.
These skills have already helped me listen with more intention, and I’m eager to practice them in our conversations. If our church hosts another event like this, I hope you’ll join me and spread the word about how transformative it was. I was deeply blessed, and my hope is that good content like this would not only be available in our community but that it would change it for the better.
Grace and peace,
Pastor Jack
